Privacy policy Handigs (Qualt)
https://www.handigs.nl
About our privacy policy
Handigs (Qualt) cares about your privacy. We therefore only process data that we need for (the improvement of) our services and treat the information that we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services of Handigs (Qualt) that are accessed on it. The effective date for the validity of these terms and conditions is 30/10/2019, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided us with.
If you have any questions about our Privacy Policy, please contact our Privacy Officer, whose contact details can be found at the end of our Privacy Policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.
Webshop software
WooCommerce
Our shop is developed with software from WooCommerce, we host our shop on a server owned by TransIP. We have appropriate technical and organizational measures to prevent abuse, loss and corruption of data as much as possible. These security measures include the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.
Webhosting
Siteground
We obtain the server on which our website runs from Siteground. Siteground processes personal data on our behalf and does not use your data for its own purposes. They may, however, collect metadata about the use of the services. This is not personal data. Siteground has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Siteground is obligated to maintain confidentiality pursuant to the agreement.
E-mail and mailing lists
MailChimp
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data are stored securely by MailChimp. MailChimp uses cookies and other Internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data for the further improvement of services and as part of this process to share information with third parties.
Mailgun
Email sent through our system, for example order confirmation, goes through the European network of Mailgun. Mailgun will not use your information for its own purposes. Your details and any emails sent by us will be stored securely and Mailgun will be bound to secrecy under our agreement.
Payment processors
PayPal
We use the payment service provider PayPal to process (part of) the payments in our webshop. PayPal processes your name, address and residence details and your payment information such as your bank account or credit card number. PayPal has taken appropriate technical and organizational measures to protect your personal data. PayPal reserves the right to use your information to further improve services and as part of this (anonymized) data with third parties to share. In the case of an application for a deferred payment (credit facility), PayPal shares personal data and order data with post-payment service providers. All of the above guarantees regarding the protection of your personal data also apply to the parts of PayPal's services for which it engages third parties. PayPal does not keep your data longer than permitted by law.
Buckaroo
Payment service provider Buckaroo. Buckaroo processes your name, address and place of residence details and your payment details such as your bank account or credit card number. Buckaroo has taken appropriate technical and organisational measures to protect your personal data. Buckaroo reserves the right to use your data to further improve its service and, as part of this, to share (anonymised) data with third parties. Buckaroo will share personal data and order data with post-payment service providers in the event of a request for a deferred payment (credit facility). All the above guarantees regarding the protection of your personal data also apply to those parts of Buckaroo's service provision for which it engages third parties. Buckaroo will not retain your data any longer than is permitted by law.
Reviews
WebwinkelKeur
We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur will also publish your name on their own website. In some cases, WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They use this information only to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal information. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned guarantees regarding the protection of your personal data are also applicable to the parts of the service for which WebwinkelKeur uses third parties.
Shipping and logistics
MyParcel
When you place an order with us, it is our job to deliver your package to you. We make use of the services of MyParcel for carrying out the deliveries. It is therefore necessary that we share your name, address and residence details with MyParcel. MyParcel uses this information solely for the purpose of executing the agreement. In the event that MyParcel engages subcontractors, MyParcel also makes your data available to these parties.
PostNL
When you place an order with us, it is our job to deliver your package to you. We use the services of PostNL for carrying out the deliveries. It is therefore necessary for us to share your name, address and place of residence with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.
DHL
When you place an order with us, it is our job to deliver your package to you. We use the services of DHL for carrying out the deliveries. It is therefore necessary for us to share your name, address and place of residence with DHL. DHL will only use this data for the performance of the contract. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.
DPD
When you place an order with us, it is our job to deliver your package to you. We use the services of DPD to execute the deliveries. Therefore it is necessary that we share your name, address and residence data with DPD. DPD will only use these data for the execution of the agreement. In case DPD calls in subcontractors, DPD will also make your data available to these parties.
Channeldock
\We use the services of Channeldock for the preparation and packing of the order. It is therefore necessary for us to share your name, address and place of residence details with Channeldock. Channeldock will only use these details for the purpose of executing the agreement. In case Channeldock engages subcontractors, Channeldock will also make your data available to these parties.
Invoicing and bookkeeping
Quick start
We use the services of SnelStart to keep our records and accounts. We share your name, address and details regarding your order. This information is used to administer sales invoices. Your personal data will be transmitted and stored in a protected manner. SnelStart is committed to secrecy and will treat your data confidentially. SnelStart will not use your personal data for other purposes than described above.
External sales channels
Bol.com
We sell (a part of) our articles through the platform of Bol.com. If you place an order through this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data from loss and unauthorised use.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your details for (targeted) marketing. If you share information with us and we use this information to contact you at a later time, other than at your request, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation in fiscal and criminal investigations
In some cases Handigs (Qualt) can be obliged by law to share your data in connection with fiscal or criminal investigations by the authorities. In such a case we are forced to share your data, but we will resist within the possibilities offered by the law.
Storage periods
We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.
Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. We will explain below what these rights are and how you can avail yourself of them. In order to prevent misuse, we will only send copies of your data to your e-mail address already known to us. If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we keep an anonymous record. You will receive all copies and data in the machine-readable format that we use in our systems. You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.
Right of inspection
You always have the right to inspect the data we process, or have processed, which relate to or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record together with a list of the processors holding this data and the category under which we have stored it.
Right of rectification
You always have the right to have the data we process, which relate to you or can be traced back to you, amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been modified.
Right to restriction of processing
You always have the right to restrict the data that we process, or have processed, which relate to or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address you provided that the data will no longer be processed until you lift the restriction.
Right of transferability
You always have the right to have the data we process, which relate to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.
Right to object and other rights
If the occasion arises, you have the right to object to the processing of your personal data by or on behalf of Handigs (Qualt). If you object, we will immediately cease processing the data while we wait for your objection to be dealt with. If your objection is well-founded, we will make copies and/or copies of the data that we are processing (or have processed) available to you and then permanently stop processing it. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
To make the system work optimally, we use cookies, for example to remember your shopping basket.
Google Analytics (tracking and statistics)
Through our website, cookies from the US company Google are placed as part of the "Analytics" service.
We use this service to track and get reports on how visitors use the website.
This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share it with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.
Tawk.to
Through our website, cookies from the company Tawk.to are placed as part of the chat service.
We use this service to process your contact request via the chat option or the option to send an e-mail via our website.
The cookies are used, for example, to link the chat to you as a customer.
Facebook pixel (tracking, statistics and marketing)
Cookies from the US company Facebook are set via our website as part of the "Pixel" service.
We use this service to track and get reports on how visitors are using the website, how they are coming in targeted on social platforms and possibly for remarketing ads.
This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and purchase amount and share this data with Facebook. Facebook can interpret this information in conjunction with other data sets and thus track your movements on the internet. Facebook uses this information to offer, among other things, targeted advertisements (Facebook ads) and other Facebook services and products.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.
Contact details
Handigs (Qualt)
Koevoetstraat 14
1825 MH Alkmaar
The Netherlands
T (085) 301-3177
Eklante [email protected]
Contact person for privacy matters
Dylan Dekker
This is also the owner of Handigs (Qualt) and can be reached via the general e-mail address above or via our contact page.